Frequently Asked Questions
Everything you need to know about our high-precision positioning solutions.
What is the typical shipping time for GNSS receivers?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location and customs processing.
Do you offer technical support for device configuration?
Yes, every purchase includes 30 days of complimentary technical support. Our engineers can assist with NMEA configuration, RTK settings, and firmware updates via email or remote session.
What is your return policy for sensitive electronic equipment?
We offer a 30-day return policy. Items must be in their original packaging with all security seals intact. A restocking fee may apply to opened high-precision equipment.
Are your GNSS modules compatible with third-party software?
Our hardware is designed to be highly compatible, supporting standard protocols like NMEA 0183 and RTCM. They work seamlessly with popular GIS, surveying, and navigation software.
Does my purchase include a manufacturer warranty?
All electronics sold through the GNSS Store come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship under normal use.
What payment methods do you accept for enterprise orders?
We accept all major credit cards, PayPal, and wire transfers. For government or educational institutions, we also accept official Purchase Orders (POs) upon credit approval.